Refund policy
Last updated: 31 October 2026
14-day returns
If you change your mind, tell us you wish to cancel within 14 days after the day you receive your order. You then have a further 14 days to send the items back. If an order arrives in separate deliveries, the cancellation period starts after you receive the last item.
Return condition
Please return items in their original condition, unworn and unwashed, with their original packaging and any supplied tags. Do not use the products for training or matches if you intend to return them.
You may open packaging and inspect or try on goods only as reasonably necessary to check their nature, characteristics and fit, as you would in a shop. Opening packaging or missing packaging does not automatically remove your statutory cancellation right. Where permitted by law, we may deduct the loss in value caused by handling beyond what is necessary, including wearing, washing or damaging goods. Depending on the loss in value, this deduction may be up to the full price of the affected item. This does not affect your rights concerning faulty or misdescribed goods.
How to arrange a return
- Email admin@plya.net with your order number or other proof of purchase and identify the items you wish to return. You do not need to give a reason for cancelling.
- We will provide return instructions and confirm the return address. Our business correspondence address is PLYA LTD, 16 Pettits Close, Romford, RM1 4EB, United Kingdom. Please contact us before posting a parcel so we can provide the correct handling instructions; your legal right to cancel does not depend on prior approval.
- Pack the goods securely, include your order details and keep proof of posting. Send the goods back within 14 days of notifying us.
Return postage
You pay the direct return postage cost for a change-of-mind return. We do not charge a restocking fee. If goods are faulty, damaged on arrival, misdescribed or incorrectly supplied, we cover reasonable return postage costs. Contact us first so we can arrange an appropriate return method.
Refunds
We refund to the original payment method, unless you expressly agree otherwise, without a refund fee. For a statutory cancellation, we refund without undue delay and within 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Your payment provider may take additional time to display the refund.
If you cancel your entire order, we refund any standard outbound delivery charge you paid. We do not refund the extra cost of choosing a more expensive delivery service above our least expensive standard delivery option. Where standard delivery was free, there is no outbound delivery charge to refund.
Faulty, damaged or incorrect goods
Email us with your order details and explain the problem. Photos can help us investigate but are not a condition of your legal rights. We will provide the remedy required by law, which may include a refund, repair or replacement, and cover reasonable return costs where applicable. The change-of-mind condition and time limit do not restrict these rights.
Exchanges and bundles
Contact us if you need a different size or colour. Availability will determine whether an exchange can be arranged; otherwise you may return eligible goods for a refund and place a new order. Tell us which bundle items you intend to return so we can explain the applicable refund. Any calculation will respect your statutory rights.
Earlier purchases
Orders placed while our previous 30-day money-back guarantee was advertised retain that promise. This updated policy does not reduce the terms offered when those orders were placed.
Optional cancellation form
To: PLYA LTD, 16 Pettits Close, Romford, RM1 4EB, United Kingdom; admin@plya.net.
I give notice that I cancel my contract for the following goods: ____.
Ordered on/received on: ____.
Name: ____.
Address: ____.
Date: ____.
Signature (only if sent on paper): ____.